Hot Tub Servicing – Your Essential Guide & T’s & C’s
At Hot Tub Heroes Ltd we provide a professional BISHTA/ASPP accredited hot tub servicing designed as preventative maintenance and routine cleaning to reduce the build up of harmful bacteria and biofilm.
Our service is not a repair job and does not include the replacement of accessories such as filters. (though we will replace o‑rings, seals, and gaskets only when required.)
What Hot Tub Servicing Is:
Preventative Maintenance & Cleaning:
• A regular service that helps keep your hot tub clean and operating safely.
• Includes plumbing & cleaning - seal check/replacement, flushing, vacuuming, skimming, refilling with fresh water, and polishing.
• Includes electrical - amperage checks, visual checks.
What It Is Not:
It is not repair work for underlying issues.
It does not include the replacement of parts or accessories (e.g. filters) beyond o‑rings, seals, and gaskets.
It is not intended for hot tubs that are “not service‑ready.”
How to Prepare for a Hot Tub Service:
Ensure the Hot Tub Is “Service‑Ready”:
• The hot tub must be filled, turned on, heated, and operating at good jet-pressure without any error codes on the display.
• It should be in a condition similar to taking a car for its routine service—don’t expect us to service a hot tub that has issues affecting our ability to work on it.
Provide Adequate Access:
• Ensure there is unobstructed access to the hot tub (free of obstructions, debris, or dog-mess) so that we can load in/out our equipment.
• Ensure ample parking is available nearby for our service van.
Required Utilities on Site:
• Please provide at least one outdoor tap with good water pressure.
• An accessible 13A socket outdoors is also necessary to power our tools and equipment.
General Considerations:
• The service typically takes about 3 hours and includes all plumbing, electrical, and cleaning work.
• We will refill the hot tub with fresh water and polish it after servicing.
• A service report is available on request.
• The hot tub’s filter should be reasonably clean before we arrive.
• While we always aim for crystal clear water, if your hot tub has been heavily neglected (with significant bacteria or biofilm buildup), the water may appear cloudy or have particles/scum after service. We will advise on further steps as needed.
• If access is hindered, or if the hot tub requires repairs affecting our ability to service it, we reserve the right to charge a fee of £99 for wasted time.
• Cancellations made less than 5 working days before the service will also incur a charge of £99.
In the extremely rare event you believe we have caused an issue during service, please notify us in writing within 5 working days of the service.
Terms and Conditions for Hot Tub Servicing
1. Definitions and Interpretation
1.1 “Company” means Hot Tub Heroes Ltd, registered at 1A Nixon Street, Rochdale, OL11 3JL, and reachable at [email protected].
1.2 “Customer” means any individual or entity engaging the Company’s hot tub servicing service.
1.3 “Service” means the preventative maintenance and cleaning service provided to the Customer’s hot tub, as described herein.
1.4 “Service-Ready” means a hot tub that is filled, powered on, heated, and operating with good pressure and no error codes displayed.2. Scope of the Service
2.1 The Service comprises routine preventative maintenance and cleaning, including:
- Water chemistry and treatment
- Cleaning (flushing, draining, vacuuming, skimming, waterline cleaning and polishing)
- Clearing out skimmer baskets
- Checking plumbing and electrical components and replacing seals as required.
- Refilling with fresh water and polishing
2.2 The Service does not include major repairs, replacement of filters, or any accessories except for o‑rings, seals, and gaskets when required. 2.3 The Customer must confirm that the hot tub is “Service‑Ready” before the Service is carried out. Should the hot tub have issues (e.g. incomplete filling, error codes, or inadequate pressure) that affect our ability to provide the Service, the Company reserves the right to charge a fee of £99 for wasted time.3. Customer Obligations and Site Preparation
3.1 The Customer must ensure the hot tub is filled, turned on, heated, and operating with good pressure and no error codes.
3.2 The Customer must provide clear, unobstructed access to the hot tub. This includes:
- A tidy service area free of obstructions, debris, or pet messes
- Ample parking for the Company’s service van
- Access to at least one outdoor tap with sufficient water pressure
- Availability of an outdoor 13A socket for powering equipment
3.3 The Customer should ensure that the hot tub filter is reasonably clean prior to service.
3.4 The Customer must inform the Company of any conditions that may hinder the Service (e.g. physical obstructions, narrow access points, or any issues that could affect the job).4. Service Delivery and Timing
4.1 The Service is estimated to take approximately 3 hours.
4.2 Upon completion, the hot tub will be refilled with fresh water, polished, and a service report can be provided on request.
4.3 If we are unable to complete the Service due to inadequate access or if the hot tub requires repair work beyond the scope of the Service, the Company reserves the right to charge a fee of £99 for wasted time.5. Cancellation
5.1 The Customer may cancel the Service by providing written notice at least 5 working days before the scheduled service date.
5.2 Cancellations made less than 5 working days prior to the scheduled Service will incur a charge of £99.6. Liability
6.1 The Service is provided on a preventative maintenance basis and is not intended to rectify pre-existing issues.
6.2 The Company shall not be liable for any faults or issues that arise with the hot tub during or after the Service, including but not limited to any subsequent equipment failures discovered after refilling or polishing.
6.3 In the event that a fault (such as a pump or sensor problem) is discovered post-service, it shall be deemed unrelated to the Service provided.6.4 Any claim that the Company has caused damage must be notified in writing within 5 working days of the Service.7. General Provisions
7.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Service.
7.2 The Customer acknowledges that the Service is for routine maintenance and cleaning only, and that any repairs or part replacements beyond o‑rings, seals, and gaskets are excluded.
7.3 The Company shall not be responsible for water clarity if the hot tub is heavily neglected prior to service; in such cases, the Customer’s patience and further advice from the Company are required.
7.4 The Company’s pricing reflects the cost of our professional expertise, equipment, and time irrespective of the exact duration of work on site.8. Governing Law and Jurisdiction
8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
8.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.9. Changes to the Terms and Conditions
9.1 The Company reserves the right to modify these Terms and Conditions at any time.
9.2 Any amendments will be communicated appropriately, and continued use of the Service constitutes acceptance of the revised Terms.
Contact Details:
Hot Tub Heroes Ltd
1A Nixon Street
Rochdale, OL11 3JL
Email: [email protected]
By engaging Hot Tub Heroes Ltd for hot tub servicing, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
